Privacy Policy

Privacy Policy

Effective Date: August 29, 2024

1. Introduction

Welcome to Power MM Cleaning Services ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect it. This policy applies to our mobile application and website related to maid booking services in Malaysia.

2. Information We Collect

We may collect the following types of information:

a. Personal Information:

  • Name
  • Contact details (phone number, email address)
  • Home address
  • Payment information
  • National identification number or passport number (where required by law)

b. Usage Data:

  • Information on how you use our app or website, including your IP address, device type, and operating system.
  • Cookies and similar tracking technologies to analyze trends and administer the app/website.

c. Location Data:

  • We collect your location data to provide location-based services, such as matching you with nearby maids. This data is collected with your consent and is essential for the functionality of our services.

d. Communication Data:

  • Messages, emails, and other forms of communication sent to or from us.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To facilitate maid booking services, process payments, and manage your account.
  • Communication: To contact you regarding your bookings, respond to inquiries, and send service-related updates.
  • Improvement of Services: To analyze usage patterns to improve our app and website.
  • Location-Based Services: To match you with nearby maids and improve the accuracy of our service recommendations.
  • Legal Compliance: To comply with legal obligations and cooperate with law enforcement as required.

4. Sharing of Information

We may share your personal information with:

  • Service Providers: Third-party vendors who assist with payment processing, customer support, and other business operations.
  • Maid Agencies: To facilitate the booking and provision of maid services.
  • Legal Authorities: Where required by law, or to protect our rights, safety, or property.

5. Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate or incomplete information.
  • Request the deletion of your personal information, subject to legal constraints.

8. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you through our app or website if the changes are significant.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Power MM Cleaning Services
Email: powermmcleaning24@gmail.com
Phone: 017-857 2315

11. Governing Law

This Privacy Policy is governed by the laws of Malaysia.